Refund policy

Last updated: October 18, 2026

Digital Goods & Refund Policy

Due to the non-tangible and instant nature of our digital products, all sales are generally final and non-refundable once the file or access link has been delivered. 

Exceptions & Issues

We want you to have a great experience with our digital art and assets. We will happily assist you with a replacement or full refund under the following circumstances:

Defective or Damaged Files: You received a corrupted file, broken download link, or technical error that prevents you from accessing your purchase.

Incorrect Item: You received a different file from what was ordered.

Duplicate Purchase: You accidentally purchased the exact same digital item twice within a short period.

If you experience any of these issues, please contact us immediately at 2420951233@qq.com with your order number and details of the problem.

Cancellations

Order cancellations can only be processed if requested *before* the digital product has been delivered or accessed. 

Contact Us

If you have any questions regarding your order or need help with a digital file, please reach out to us at 2420951233@qq.com.